Refund policy

Workshop bookings

Workshop places are booked with a £10 deposit per person. The deposit is non-refundable. It holds your place and covers the hook, yarn and refreshments we prepare for you.

If you can no longer come, please tell us as early as you can. If we have to cancel a workshop, we will offer you a place on the next date or a full refund of your deposit.

Shop purchases

We are happy to exchange full, unused balls of yarn in their original condition within 28 days of purchase. Please bring your receipt or proof of purchase. We cannot exchange yarn that has been wound, used or has had its ball band removed, or patterns and books that have been opened.

If something you bought from us is faulty, please bring it back to the shop and we will put it right. This does not affect your statutory rights under UK consumer law.

Online orders

We do not currently sell yarn online. When we do, this policy will be updated with delivery and returns information for online orders.

Questions

Email us at yarnhousebrighouse@gmail.com or pop into the shop at 80 Commercial Street, Brighouse HD6 1AQ, Tuesday to Saturday, 10am to 4pm.